Privacy Policy

At Primo Hoagies, we are deeply committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website primohoagies-eat.rest, place orders, participate in our loyalty programs, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

This Privacy Policy applies to all information collected through our website, mobile features, online ordering systems, and any related services, sales, marketing, or events (collectively, the "Services").

1. About Us

Primo Hoagies is a food service business operating in the United States. We are committed to serving our customers with quality food experiences while maintaining the highest standards of data privacy and security.

For all privacy-related inquiries, requests, or complaints, please contact us using the information provided above or refer to the Contact Us section at the end of this document.

2. Information We Collect

We collect information about you in a variety of ways depending on how you interact with our business, website, and services. The categories of information we collect include:

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, participate in promotions, or contact our customer service team, we may collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Billing and delivery address (including street address, city, state, and ZIP code)
  • Date of birth (for promotional offers and age verification purposes)
  • Username and password for account access
  • Payment information (credit card numbers, debit card details, and other financial data — processed securely through encrypted payment processors)
  • Dietary preferences and food allergy information (when voluntarily provided)

2.2 Order and Transaction Data

When you place an order through our website or affiliated platforms, we collect:

  • Order history and details (items purchased, quantities, special instructions)
  • Transaction amounts and payment method types
  • Delivery or pickup preferences and timestamps
  • Loyalty points, rewards, and redemption records
  • Customer feedback and satisfaction ratings related to specific orders

2.3 Usage Data and Website Activity

We automatically collect certain information when you visit, use, or navigate our website. This information does not reveal your specific identity but may include:

  • IP address and general geographic location (city, state, country)
  • Browser type and version
  • Operating system and device type (desktop, mobile, tablet)
  • Pages viewed and time spent on each page
  • Referring URL (the website you visited before arriving at ours)
  • Links clicked and features used
  • Search terms entered on our website
  • Date and time of your visit
  • Session duration and exit pages

2.4 Device Information

We may collect information about the devices you use to access our Services, including:

  • Device identifiers and hardware model
  • Mobile advertising identifiers (where applicable)
  • Network and connection information
  • App version numbers (if using a mobile application or progressive web app)

2.5 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect and store information about your preferences and activities on our website. For detailed information about the types of cookies we use and how to manage them, please refer to Section 8 of this policy.

2.6 Communications Data

If you contact us via email, phone, or our online contact forms, we may retain records of those communications, including:

  • The content of your messages or inquiries
  • Customer service interaction history
  • Complaint and resolution records

2.7 User-Generated Content

Any reviews, ratings, photos, or comments you submit through our website or affiliated platforms may be collected and stored. Please be aware that content you post publicly may be visible to other users.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. Specifically, we use your data to:

3.1 Service Provision and Order Fulfillment

  • Process and fulfill your food orders accurately and efficiently
  • Manage your customer account and loyalty program participation
  • Facilitate payment processing securely through our payment service providers
  • Coordinate delivery logistics and communicate estimated arrival times
  • Send order confirmations, receipts, and status updates via email or SMS
  • Handle returns, refunds, exchanges, and customer complaints

3.2 Marketing and Promotional Communications

  • Send promotional emails, newsletters, and special offers that may interest you (with your consent where required by law)
  • Notify you about new menu items, seasonal specials, and limited-time deals
  • Administer contests, giveaways, sweepstakes, and loyalty reward programs
  • Personalize marketing messages based on your preferences, order history, and location
  • Deliver targeted advertisements through third-party advertising networks

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email or by contacting us directly at [email protected].

3.3 Analytics and Service Improvement

  • Analyze usage patterns and trends to improve our website's functionality and user experience
  • Conduct market research and customer satisfaction surveys
  • Monitor the performance of our online ordering systems and identify technical issues
  • Develop new products, services, and menu offerings based on customer preferences and demand
  • Perform internal business analytics, forecasting, and strategic planning

3.4 Legal and Compliance Purposes

  • Comply with applicable federal and state laws, including requirements under the Federal Trade Commission (FTC) Act and state consumer protection statutes
  • Respond to valid legal requests, court orders, subpoenas, or governmental inquiries
  • Enforce our Terms of Service and other legal agreements
  • Prevent fraud, unauthorized access, and other potentially prohibited or illegal activities
  • Protect the rights, property, and safety of Primo Hoagies, our customers, and the public

3.5 Customer Support

  • Respond to your questions, concerns, and feedback in a timely and professional manner
  • Troubleshoot problems with orders, accounts, or website functionality
  • Provide personalized assistance based on your account history

4. Sharing Your Information With Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your data with trusted third parties under the following circumstances:

4.1 Service Providers and Business Partners

We engage reputable third-party service providers to assist us in operating our business and delivering Services to you. These providers are contractually obligated to handle your data securely and only for the specific purposes for which they were engaged. Categories of service providers include:

  • Payment Processors: To securely process credit card and payment transactions (e.g., Stripe, Square, or similar PCI-DSS compliant processors)
  • Delivery and Logistics Partners: To coordinate food delivery to your location
  • Email Marketing Platforms: To manage and deliver our email communications and newsletters
  • Analytics Providers: To analyze website traffic and user behavior (e.g., Google Analytics)
  • Cloud Hosting and IT Infrastructure Providers: To host our website and store data securely
  • Customer Service Software: To manage customer support tickets and communications
  • Advertising Networks: To display targeted advertisements on other websites and platforms

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to a valid legal process, including:

  • Compliance with court orders, subpoenas, or other legal obligations
  • Cooperation with law enforcement, regulatory authorities, or government agencies
  • Situations where disclosure is necessary to prevent or address fraud, security threats, or violations of our policies
  • Protection of the vital interests of our customers or the public

4.3 Business Transfers

In the event that Primo Hoagies undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email or a prominent notice on our website before your information becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your personal information with other third parties when you have given us explicit consent to do so, such as when participating in joint promotions or third-party integrations that you choose to enable.

4.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, analytics, marketing, and other business purposes.

5. Data Security

The security of your personal information is a top priority for Primo Hoagies. We implement a comprehensive set of technical, administrative, and physical safeguards designed to protect your information against unauthorized access, disclosure, alteration, and destruction.

5.1 Technical Safeguards

  • SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) and Transport Layer Security (TLS) protocols
  • Payment Security: We do not store full credit card numbers on our servers. Payment processing is handled through PCI-DSS compliant third-party processors
  • Firewalls and Intrusion Detection: We utilize firewalls, intrusion detection systems, and regular vulnerability assessments to protect our infrastructure
  • Access Controls: Access to personal data is restricted to authorized employees and contractors with a legitimate need to know, protected by strong password policies and multi-factor authentication where applicable
  • Data Encryption at Rest: Sensitive data stored in our databases is encrypted to reduce the risk of unauthorized access

5.2 Administrative Safeguards

  • Regular staff training on data privacy and security best practices
  • Documented data handling procedures and internal privacy policies
  • Vendor due diligence to ensure third-party service providers maintain adequate security standards
  • Incident response plan to address potential data breaches promptly and effectively

5.3 Limitations

Despite our best efforts, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that is likely to affect your rights or freedoms, we will notify you and the appropriate authorities as required by applicable law, including requirements under the FTC Act and applicable state breach notification laws.

6. Your Privacy Rights

Depending on your location within the United States, you may have specific rights regarding your personal information. Primo Hoagies is committed to honoring these rights in compliance with applicable federal and state privacy laws.

6.1 Rights Under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA)

If you are a California resident, you have the following rights under the CCPA and CPRA:

Right Description
Right to Know You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of collection, our purposes for collecting it, and the third parties with whom we share it.
Right to Delete You have the right to request that we delete personal information we have collected about you, subject to certain legal exceptions.
Right to Correct You have the right to request that we correct inaccurate personal information we maintain about you.
Right to Opt-Out of Sale/Sharing You have the right to opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising purposes.
Right to Limit Use of Sensitive Personal Information You have the right to limit how we use and disclose your sensitive personal information.
Right to Non-Discrimination We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different quality of service because you exercised your privacy rights.

6.2 General Privacy Rights for All U.S. Residents

Regardless of your state of residence, we are committed to providing the following privacy rights to all our customers to the extent technically feasible:

  • Right of Access: Request a copy of the personal information we hold about you
  • Right to Correction: Request correction of inaccurate or incomplete personal information
  • Right to Deletion: Request that we delete your personal data, subject to legal retention obligations
  • Right to Data Portability: Request that we provide your personal data in a structured, commonly used, machine-readable format
  • Right to Opt-Out: Opt out of marketing communications, targeted advertising, or data sharing with specific third parties

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable request to us by:

We will acknowledge your request within 10 business days and respond substantively within 45 days. If additional time is needed, we will notify you and may extend the response period by an additional 45 days as permitted by law. We may need to verify your identity before processing your request to protect the security of your information.

You may designate an authorized agent to submit requests on your behalf. Authorized agents must provide written proof of authorization, and we may still require you to verify your identity directly with us.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The following general retention periods apply:

Data Category Retention Period
Customer account information Duration of account plus 3 years after account closure
Order and transaction records 7 years (for tax and accounting compliance)
Payment information As required by PCI-DSS standards and applicable law
Marketing communication preferences Until you opt out, plus 1 year for compliance records
Website usage and analytics data Up to 26 months (in line with analytics platform standards)
Customer service records 3 years from the date of the last interaction
Legal compliance records As required by applicable federal and state law

When personal information is no longer required, we securely delete or anonymize it in accordance with our data disposal procedures.

8. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content and advertisements.

8.1 Types of Cookies We Use

  • Essential Cookies: Strictly necessary for the operation of our website, including maintaining your session and enabling core functionality such as the shopping cart and account login
  • Performance and Analytics Cookies: Used to collect information about how visitors interact with our website, helping us identify areas for improvement (e.g., Google Analytics)
  • Functional Cookies: Allow our website to remember your preferences, such as saved addresses, language settings, and menu favorites
  • Targeting and Advertising Cookies: Used by us and our advertising partners to deliver relevant advertisements based on your browsing behavior and interests

8.2 Managing Cookies

You have several options for managing cookie preferences:

  • Browser Settings: Most web browsers allow you to control cookies through browser settings. You can set your browser to refuse all cookies or to indicate when a cookie is being sent
  • Cookie Consent Tool: When you first visit our website, you will be presented with a cookie consent banner where you can accept or decline non-essential cookies
  • Opt-Out Tools: You can opt out of interest-based advertising through the Digital Advertising Alliance (DAA) at optout.aboutads.info or the Network Advertising Initiative (NAI) at optout.networkadvertising.org

Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders or access certain features.

9. Children's Privacy

Primo Hoagies does not knowingly collect personal information from anyone under the age of 18. Our website, online ordering systems, and promotional programs are directed toward adults. If you are under 18 years of age, please do not use our Services or provide any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under 18 without parental consent, we will take immediate steps to delete that information from our records. If you believe we may have collected information from or about a child under 18, please contact us immediately at [email protected].

Our practices are consistent with the requirements of the Children's Online Privacy Protection Act (COPPA) and applicable FTC regulations governing the collection of children's personal information.

10. International Data Transfers

Primo Hoagies is based in the United States, and the information we collect is governed by U.S. law. By using our Services, you acknowledge that your information will be processed and stored in the United States, where data protection laws may differ from those in your home country.

If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States or other countries where our service providers operate. In such cases, we ensure that appropriate contractual safeguards are in place to protect your personal information in accordance with applicable privacy laws.

For customers located in states with specific data transfer requirements, we will endeavor to comply with applicable state-level obligations governing cross-border data transfers.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Primo Hoagies. This Privacy Policy does not apply to those third-party sites, and we are not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of every website you visit.

Third-party integrations that may appear on our website include, but are not limited to:

  • Social media platforms (Facebook, Instagram, Twitter/X)
  • Online review platforms (Yelp, Google Reviews)
  • Third-party delivery platforms (DoorDash, Grubhub, Uber Eats, etc.)
  • Mapping and location services (Google Maps)

Please note that these third parties operate under their own privacy policies and terms of service, which we do not control.

12. Applicable Laws and Regulatory Framework

As a food business operating in the United States, Primo Hoagies complies with the following privacy and consumer protection laws, among others:

  • Federal Trade Commission (FTC) Act: We are committed to maintaining fair and transparent data practices consistent with FTC guidelines on consumer privacy and data security
  • CAN-SPAM Act: All commercial email communications comply with the requirements of the CAN-SPAM Act, including clear identification of promotional content and easy-to-use opt-out mechanisms
  • Telephone Consumer Protection Act (TCPA): Any SMS or phone-based marketing communications are conducted in accordance with TCPA requirements
  • California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA): We honor the privacy rights of California residents as described in Section 6.1 of this policy
  • Children's Online Privacy Protection Act (COPPA): We do not knowingly collect personal information from children under 13, as described in Section 9
  • State Data Breach Notification Laws: In the event of a qualifying data breach, we will comply with applicable state notification requirements
  • Americans with Disabilities Act (ADA): We strive to make our digital content, including this Privacy Policy, accessible to individuals with disabilities

13. Do Not Track Signals

Some web browsers incorporate a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no uniform standard for recognizing and implementing DNT signals. Our website does not currently respond to DNT browser signals. However, you may use the cookie management and opt-out tools described in Section 8 to limit tracking activities on our website.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or the ways we handle your personal information. When we make material changes to this policy, we will:

  • Update the "Last Updated" date at the top of this page
  • Post a prominent notice on our website homepage
  • Send an email notification to registered customers (where we have your email address on file)

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

15. Filing Complaints With Regulatory Authorities

If you believe that Primo Hoagies has violated your privacy rights, we encourage you to first contact us directly so we can attempt to resolve your concern. However, if you are not satisfied with our response, you have the right to file a complaint with the appropriate regulatory authority.

15.1 Federal Complaints

You may file a complaint with the Federal Trade Commission (FTC):

  • Online: reportfraud.ftc.gov
  • Phone: 1-877-382-4357
  • Mail: Federal Trade Commission, Consumer Response Center, 600 Pennsylvania Avenue NW, Washington, DC 20580

15.2 California Residents

California residents may file a complaint with the California Privacy Protection Agency (CPPA):

California residents may also contact the California Attorney General's Office at oag.ca.gov/privacy/privacy-laws.

15.3 Other State Residents

Residents of other states with comprehensive privacy laws (including Virginia, Colorado, Connecticut, Texas, and others) may contact their respective state Attorney General's office or designated privacy authority to file privacy-related complaints.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. We are committed to responding to all privacy-related inquiries in a timely and professional manner.

Privacy Inquiries — Primo Hoagies

Business Name: Primo Hoagies

Website: primohoagies-eat.rest

Email: [email protected]

For privacy-specific requests, please include "Privacy Request" or "Privacy Inquiry" in the subject line of your email to ensure prompt handling by our privacy team.

We will acknowledge your privacy inquiry or request within 10 business days of receipt and work diligently to resolve your concern as quickly as possible. Our business hours are Monday through Friday, 9:00 AM to 5:00 PM Eastern Time, excluding major U.S. federal holidays.

This Privacy Policy was last reviewed and updated on June 6, 2026. All rights reserved. Primo Hoagies © 2026.